I called their office after my car stopped while driving. They towed away my car in a couple of hours and gave me an estimate in the same day. They also let me leave my car in their lot while I figure my options. Since I have to change my engine and it has a warranty with my previous shop I have to get my car towed to that shop. Although I didn't use their service to repair my car at this time I am so pleased with the professionalism, communication and willingness to help. In the future they will definitely be the one to repair my cars. Trust is everything when it comes to a car shop.